Uber passenger charged thousands for 6km journey
The ride-hailing service later apologized for the technical error in Bangalore
A Bangalore Uber passenger was shocked when his driver told him he owed thousands of rupees for a 6km trip.
The man hired the cab at the Bangalore City Railway Station to travel to the Satellite Bus Station on Mysuru Road. At the end of the short ride, he was shocked when he was presented with a bill for Rs5,325 (US$83).
According to the Bangalore Mirror, Praveen BS, who is from Mysuru, was told that if he wanted to get out of the vehicle, he would have to pay the price shown on the bill.
Praveen hired the cab to get back to Mysuru. As he did not have the Uber app on his phone, he went to the aggregator kiosk at the City Railway Station to book his cab on Wednesday.
He got into cab KA01G0590 at 4.30 pm. On reaching the destination, the driver pressed the end trip button on his device and the bill amount showing was Rs 5,352. The driver informed him that the current fare was Rs103 but he owed the remainder from a previous journey. He told the driver it was not possible because he was using Uber for only the second time in two years. When the driver called the Uber office, he was told to not allow Praveen to get out without paying.
However, Uber later changed its tune. A company official was quoted as saying: “This was a technical error that was corrected and we regret the frustration and inconvenience caused to the rider. We are committed to ensuring everyone who uses Uber has a great experience.”